Refund policy for travel packages:
Any cancellation will incur a minimum fee of US$50 (Spain, Switzerland, Brazil) or US$ 100 (France) for North American customers or GB£30 for British customers, in addition to the non-refundable deposit. The non-refundable deposit is not applicable towards the cancellation fee. If you must cancel your trip more than 90 days before your trip's departure, the minimum cancellation fee will be charged; 61-90 days before your trip, a cancellation fee of 25% of the original trip price will be charged; 31-60 days before your trip, a cancellation fee of 50% of the original trip price will be charged. There is no refund for canceling a trip less than 30 days before departure. If we are able to replace your cancelled booking by another party from our waiting list, you will be refunded whatever you have paid towards your trip less the non-refundable deposit and the minimum cancellation fee. This will be handled on a first-come-first-serve basis and is at EuroCycler's discretion.

Return and Refund policy for merchandise:
All of EuroCycler’s merchandise products have a 30-day guarantee. EuroCycler will replace any defective item with the same item, within 60 days of purchase. Non-defective items returned for exchange or credit must be in restockable condition with all bags and tags intact and returned within 30 days of purchase. Include a copy of the original packing slip with all returns. Insure your return shipment. EuroCycler assumes no liability for lost or damaged return shipments. Some returns may be subject to restocking fees.

To return an item call EuroCycler and obtain a RETURN AUTHORIZATION NUMBER from your EuroCycler customer service representative. Print the RETURN AUTHORIZATION NUMBER on the package which you mail to EuroCycler. This process ensures that your return is processed as quickly as possible. Returns of special orders may be subject to a 20% re-stocking charge. EuroCycler is not liable for any catalogue- or website price misprints.

NOTE: In the case of returning an item that is defective or incorrectly shipped, please indicate return shipping charge on or in the return package. Failure to do so will result in a flat $5 credit. EuroCycler strives to supply customers with the most current products, EuroCycler is not liable for return shipment costs of items on the basis that they appear differently from their presentation in the EuroCycler catalog or web site. If EuroCycler concludes that damage to a product or purchase has been caused because of mishandling or negligence, the product or purchase will not be eligible for return.